FAQ


  1. Why would I choose a HandyWaiter instead of a WoodWaiter?
  2. What comes standard with the HandyWaiter?
  3. Why does the HandyWaiter require a fireproof shaft?
  4. Is it difficult to install?
  5. What are the car sizes?
  6. What is the standard car made of?
  7. What is the warranty?
  8. How long has your company been making the HandyWaiter?
  9. What is the lead time?
  10. Where are they made?
  11. Where are the dealers?
  12. What are the electrical requirements?
  13. What can I use it for?
  14. What size motor does it have?
  15. How much can the HandyWaiter lift?
  16. How fast is it?


1. Why would I choose a HandyWaiter instead of a WoodWaiter?

  • If the distance that the car needs to travel is more than 8' you will have to go with the HandyWaiter. It has a travel distance of up to forty feet.
  • If you want to be able to serve more than two floors. The HandyWaiter can have a total of four stops.
  • If you need a custom car size you should choose the HandyWaiter. You can also purchase an optional Stainless steel car with a removable tray.
  • If you wish to have an inner cart that will roll out, at all levels you will need the HandyWaiter.
  • If car travel speed is of importance - the HandyWaiter car travels at 28 feet per minute.
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2. What comes standard with the HandyWaiter?

 
Comes complete with
  • Electronic door locks for each level
  • door contacts to prevent car from  moving if an access door is open
  • smart microcontroller system (with LED diagnostic tool)
  • stainless brushed steel control panel at each level
  • electric braking system
  • complete wiring with numbered plug-ins
  • custom sized basket
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3. Why does the HandyWaiter require a fireproof shaft?
 
Standard Building codes require that anything that can act as a chimney and thereby facilitate the movement of a fire be lined with a fireproof material

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4. Is it difficult to install?

It is a bit more complicated than the WoodWaiter but due to the HandyWaiter's modular concept not by much. The unit arrives in 6-foot sections, with one section custom sized to suit your installation. They stack together and are screwed to one wall of the shaft, so installation is simple.

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5. What are the car sizes?

We custom make each HandyWaiter car to suit its' application. The maximum car size usually being 26" X 26"

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6. What is the standard car made of?

It is made of the same material as our WoodWaiter, a wrought iron frame with three sides made of expanded metal. As mentioned in # 1 we do offer optional stainless steel cars, ideally suited for moving prepared food.

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7. What is the warranty?
 
The unit is guaranteed for a period of five years from the date of purchase. This does not cover improper installation or use.

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8. How long has your company been making the HandyWaiter?
 
We have been building, and shipping HandyWaiters all over North America since 1997 - the WoodWaiter since 1983.

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9. What is the lead time?

The units are built as the orders are received. The time can vary from 4 to 5 weeks to 7 to 8 in busy times. You must also take into consideration the time required to ship the unit to you.

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10. Where are they made?

They are made, tested and shipped all over North America from our shop in the Eastern Township’s of Quebec.

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11.  Where are the dealers?

Due to the fact that each HandyWaiter is custom made all our units are shipped factory-direct from our manufacturing facility.

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12.  What are the electrical requirements?

Hardwire to a separate 15 amp circuit breaker.

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13.  What can I use it for?

You can use it to move anything inanimate. This is NOT an elevator. It is NOT to be used for transporting people or pets

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14.  What size motor does it have?
 
1/2 HP motor fused 15 amp 110v AC.

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15.  How much can the HandyWaiter lift?

The maximum weight capacity is 200 lbs.
    
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16.  How fast is it?

The traveling speed is 28 feet per minute
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